An automotive manufacturing company needed to respond to customer inquiries quicker. The current provider took an average of 12 days to mail out a custom response to their prospective customers. CMD was able to work with the automotive manufacturer and engineer a process that reduced inquiry response time down to less than 48 hours. 70% of inquiries were fulfilled within 24 hours and 100% within 48 hours.
CMD assists a global broadband communications and entertainment company with open enrollment benefits communications for health plan updates. We create individualized booklets that detail each employee’s health insurance information and distribute that information digitally and physically to each employee.
A financial services firm was growing and needed larger facilities for the printing and distribution of their prospectuses. Working with CMD, the financial services firm made the decision to outsource the production and distribution of their prospectuses to CMD rather than move to larger facilities, hire more employees and make long term capital expenditures. The decision to outsource to CMD resulted in cost savings, higher quality and better service.
A package delivery business was in strike negotiations with their unions. Information needed to be distributed on a moments notice. Changes in communications were made hourly. CMD was able to accommodate the client’s needs by providing all production services under one roof for quick turnaround, 24 hours a day, during the entire strike negotiations which lasted weeks.
A Fortune 500 pharmaceutical company was having problems getting doctor patient information printed and mailed correctly. They had already been fined by the FDA and needed to do something to avoid further fines. CMD was able to apply our ISO9000 certified quality management system to solve the problem of costly printing and mailing errors. Our quality management system has been developed over the past 25 years and ultimately helped insure 100% accuracy.