CMD Retail Management Solution helps bring together point of sale, ecommerce, merchandising, order management, fulfillment, customer relationship management and marketing into a centralized process.
The data driven technology supports your daily operations and provides access to real time back office merchandising, order management, supply chain and analytics data. CMD will give you the tools needed to make timely decisions, manage one or many retail stores, build a loyal and profitable customer base and drive sales with personalized marketing campaigns.
CMD RETAIL MANAGEMENT SOLUTION INCLUDES:
Centralized Customer Database:
- One centrally managed database providing a 360-degree view of your customers
- Capture, edit and view customer information from any sales channel
- Define and manage customer information fields such as prospect, new, active, loyal, at-risk, lapsed and lost customers.
Marketing Campaign Management Tools:
- Identify and track your customers with demographic reporting
- Market segmentation and analysis
- A cross media and marketing approach (e-mail campaigns, direct mail, text messages, social media, automated phone calls, video mail, etc…) combined with smart database marketing
- Create customer loyalty programs
- Measure your marketing with real time reporting
Automate Order Process Flows:
- Provide complete, highly automated and robust order life cycle management capabilities to support the most demanding multi-channel retail operations
- Centralized staging and processing of orders from all sales channels
- Streamline order processing and fulfillment process removing operational bottlenecks
- Quickly track, view and expedite orders
- Flexibly source inventory
- Manage multiple stock locations and warehouses
- Integrate directly with shippers and carriers